How do I book a consultation?
Open the Consultation page, choose an available time, enter your contact details, and complete payment. Your appointment is confirmed only after successful payment.
Support
Help Centre
Answers for consultations, payments, Google Meet bookings, support payments, and common website questions.
Consultations
What happens after I pay?
After payment is confirmed, The Trucking Code prepares your booking confirmation and meeting details. Keep the confirmation page open for a moment while it checks for the final status.
Where will I receive my Google Meet link?
Your Google Meet link is shown on the confirmation page when ready and is also included in your confirmation email and calendar invitation.
Why did I receive both a confirmation email and Google Calendar invitation?
The email summarizes your booking details, while the calendar invitation helps place the appointment and Meet link on your calendar.
What if my payment succeeds but I do not receive meeting details?
Do not pay again right away. Contact The Trucking Code with the email address used at checkout and any payment confirmation you received.
How do I reschedule?
Email The Trucking Code to request another time. Rescheduling is not automatic or guaranteed and depends on approval and availability.
Payments
What happens if my consultation payment fails?
A failed payment does not confirm the consultation. You can return to the Consultation page and choose an available time again.
Will I be charged again if I refresh the confirmation page?
No. The confirmation page checks the status of the payment session. Refreshing that page does not create a new charge.
What should I do if my card was charged but the booking does not appear?
Contact The Trucking Code before attempting another payment. The Refund Policy says payment and booking issues will be reviewed and resolved in accordance with applicable law.
Where can I read the payment and rescheduling terms?
The Refund Policy explains consultation payments, refund limits, no-shows, and rescheduling requests. The Terms of Service explain the general rules for using the site and booking consultations.
Support Payments
What is a support payment?
A support payment is voluntary support for The Trucking Code's videos, road education, website resources, and community updates.
Is support tax deductible?
No. Support is voluntary and is not a charitable tax-deductible donation.
What happens after I contribute?
After payment is confirmed, you will see a confirmation page and receive a support confirmation email at the email address used during checkout.
Account And Admin
Do I need an account to use the public website?
No account is needed to read public content, contact The Trucking Code, request a consultation, or make a voluntary support payment.
Can the Help Centre provide access to admin tools?
No. Public support can help with website, consultation, and payment questions, but private admin access is not handled through the Help Centre.
Still need help?
Contact The Trucking Code for consultation, payment, support, or website questions. You can also email truckingcode@outlook.com.
Contact The Trucking Code