1. Consultation payments

Consultation appointments are offered as one-time paid bookings. You select an available consultation time displayed on the website and complete payment before the appointment is confirmed.

Selecting a time slot without completing payment does not create a confirmed consultation.

2. Non-refundable consultation fees

Consultation fees are non-refundable after successful payment, except where a refund or cancellation right is required by applicable law.

A change of mind, decision not to participate, dissatisfaction with the consultation, or failure to attend does not by itself create a right to a refund.

3. Customer cancellation

Confirmed consultation bookings are not offered with a voluntary cancellation-for-refund option.

If you decide not to attend your confirmed consultation, the payment remains non-refundable, except where applicable law requires otherwise.

4. Rescheduling requests

If you are unable to attend your confirmed consultation, you may contact The Trucking Code by email and request another time.

Rescheduling is not automatic and is not guaranteed. A request may be approved only where the owner or consultant agrees and an alternative mutually suitable time is available.

5. Consultant unavailable

If the consultant cannot attend the confirmed appointment, The Trucking Code will contact you and make reasonable efforts to arrange another mutually suitable consultation time.

In this situation, the original payment will normally be applied to the rescheduled consultation rather than requiring you to make another payment.

6. No-shows

If you do not attend the confirmed consultation and no alternative arrangement has been approved, the consultation will be treated as a no-show.

A no-show does not qualify for a refund, except where otherwise required by applicable law.

7. Payment charged but booking not confirmed

If Stripe successfully charges your payment but your consultation booking is not confirmed because of a technical or booking error, contact us at truckingcode@outlook.com.

We will review the payment and booking information and make reasonable efforts to arrange the consultation or otherwise resolve the transaction in accordance with applicable law.

8. Statutory consumer rights

Nothing in this policy is intended to waive, limit, or exclude any refund, cancellation, or other consumer right that cannot legally be waived under applicable law.

9. Contact

Requests relating to consultation scheduling, payment issues, or this policy should be sent to truckingcode@outlook.com.